Hey 👋, I'm Ioannis Feneris

I am designing User Experiences and improving Digital Products

Hey, I am Ioannis

I am a UX Strategist, Designer, Researcher, and Product Lead, based in Thessaloniki, Greece.
I love being challenged by design problems. I focus on understanding user behaviours, designing intuitive action flows, and creating great user experiences. But most of all, I focus on happy users of awesome products.

For me, UX is culture: Placing the user in the center of every stage of the creation and the evolution of a product, from an idea's conception to the next released version. A recipe for success.

Let's talk about User Experience, Products, Design and Strategy!

CASE STUDIES

UX STORIES AND DETAILED VIEW OF MY WORK IN SOME CHALLENGING PROBLEMS

myAuth App
myAuth Mobile App
"myAuth" mobile app created for the students of the Aristotle University of Thessaloniki (Greece) as a tool that collects all the appropriate information about their studies into one place. The application displays personal or generic data about current courses, grades, schedule, classrooms and the university's amenities.

THE CHALLENGE
The biggest challenge in this project was the Information Architecture process: select the right information that a student needs at any time in their day while being "on-the-go" and place it in an attractive interface with simple task flows. The key point was to find and leave out all the data that seemed important at first, but was sort of unnecessary on a mobile application.


Today's notifications appear in first screen. User can quickly check what's new and what's on.
Custom made graphics for intro pages. Young ages love to skip intros, so images had to do their job :)
Wireframes, mockups and prototypes were created and used in every stage of development.
Different colors of headers were used, to help users navigate easier between groups of information.
One of the biggest challenges was to provide very smooth flow of actions.
Custom made logo. This is the oldest and most familiar building in campus, the Old School of Philosophy.
Design System and Style Guides
for the services of the Aristotle University of Thessaloniki
When four different units were combined into one IT Center in the Aristotle University of Thessaloniki in 2013, about 45000 users had to deal with over 30 different software services with different design, style and "identity".

THE PROBLEM
Surveys and feedback showed that users were feeling lost and disappointed. Lots of services, names, URLs, and lack of feeling sure that they are using the official university services. One of the main reasons was that many of those services were off-the-shelf web software with default themes, while all the custom products were made by different development teams without following any common style rules.


The Style Guides developed as a design tool set that contains all kind of UI items
Converged look&feel. Each university service is a part of the same family.
Custom made logos for IT Center and services/products. Certain guidelines used in order to make them recognizable and discreet.
Newsletters and mail notifications re-designed, following the new design principles. Marketing graphics too.
openeClass - An opensource Courses Management Platform
Openeclass is an opensource Courses Management System, which is used by nearly all academic institutions in Greece, alongside with schools of secondary education, supporting a great number of online courses attended by thousands of participants.

THE CHALLENGE
When I joined Openeclass it was a running project with certain deadlines and a lot of developers already working in small groups for various subsystems. So my first job as a UX Designer was to quickly jump in, fit right, be agile. Stakeholders had done a good job in propose new features and fixes for current issues, but as a beginning of a new version (version 3) there was serious need of User Research.

The biggest challenge for that new version was to re-design the structure, fix the usability issues and include new features, on a platform that already had thousands of everyday users.


Converged look and feel of the tools and subsystems of the platform. Personal Tools and Gamification was some of the features provided in version 3.
A theming mechanism provides institutions with their own custom look, over the same baseline design.
Every platform's function is available in any kind of device.
Simple colors and discreet areas of functionality, provide great usability and user experience.

PROJECTS

QUICK VIEW OF SELECTED LATEST PROJECTS

.fromScratch Product Design Studio

I am now part of the amazing .fromScratch team, so happy leading and coaching this great group of UXers and product designers 😁

.fromScratch is a digital Product Design studio, loving building great ideas into beautiful user experiences and awesome products, covering all fields of a product lifecycle.

fromscratch.gr

Geekbot

I am (also) now part of the awesome Geekbot team 😀

Geekbot is a team's assistant, running as a Slack or MS Teams app, that helps users offload all the organizational and managerial overhead, by automating flows like daily standups, meetings, retrospectives, surveys, check-ins, and every team's process, visualizing valuable team's insights.

geekbot.com

DEVit Conference

DEVit is a non-profit conference organized by volunteers. All proceeds are used to bringing top-tier speakers and organizing advanced workshops on all trending web technologies. It takes place every year in Thessaloniki, Greece. It is known for its top speaking talent, a mixture of world-class and world-renowned developers, highly specialized technology niches and developers who are the edge of the technology frontiers.
On 2018, we redesigned from scratch the website experience.

Process
Competitive Analysis Information Architecture Guerrilla Usability Tests Wireframes Prototypes

devitconf.org

Openhouse - Real Estate Search Engine

Openhouse is a real estate platform that offers a new experience for users in searching for house and business properties. Using state of the art tools, cutting edge technology, AI and open data, Openhouse offers advanced tools and great quality results, that meet users’ real needs.

Process
Stakeholders Interviews Personas Field Studies Competitive Analysis Information Architecture Guerrilla Usability Tests Wireframes Prototypes Design System

openhouse.gr

Visualeyes

User Testing insights, with the power of AI. VisualEyes simulates eye-tracking studies and preference tests with a 93% accurate predictive technology.

visualeyes.design

Loceye - Eye Tracking

Loceye is a biometric eye tracking platform, which enables your team to design with confidence, optimize digital assets like website content, images, emails, ad creatives, videos, and more to help you achieve the highest visual and emotional impact.

loceye.io

Universis

Universis is an open source Student Information System, based and supported by the collaboration between academic institutions, aiming to meet the real needs of a demanding community. The project's goal is to re-design the whole universities' eco-system of products, for teachers, students and administration.

Process
Stakeholders Interviews Personas User Interviews Information Architecture Wireframes Prototypes Design System

universis.io
As a UX Designer for the Aristotle University of Thessaloniki

HARICA CM Project

HARICA is a Certification Authority, one of the few 'Root CA Operators' that participates in all major Global 'ROOT CA' Trust Programs, and operates as a 'Trust Anchor' in widely used Application Software and Operating Systems. On 2018, funded by Academic Network (GUnet, a non-profit civil company), its members were all the Higher Education and Academic Institutions of Greece.
At that point, we started the transformation of the CM platform, on its way to become a commercial PKI solutions provider for everyone in the world.

Process
Stakeholders Interviews Personas Field Studies Competitive Analysis Information Architecture Wireframes Prototypes Design System


harica.gr
As a UX Designer for the Aristotle University of Thessaloniki

AUTH Mobile - Mobile Application For Aristotle University of Thessaloniki

For a long time, the official application for Aristotle University of Thessaloniki was a simple m-dot site. Enough is enough. We redesigned the mobile app based on our User Research insights, freshing it up, covering user needs.

Process
Personas Behavioral Analysis Wireframes Prototypes Design System Desirability Studies

As a UX Designer for the Aristotle University of Thessaloniki

myAuth - Mobile Application For University Students

"myAuth" mobile app created for the students of the Aristotle University of Thessaloniki (Greece) as a tool that collects all the appropriate information about their studies, into one place. Check the Design process and the methods that were used, here.

As a UX Designer for the Aristotle University of Thessaloniki

e-Learning Platform - Aristotle University of Thessaloniki

"elearning.auth" is the central e-Learning platform of the Aristotle University of Thessaloniki and one of the most important services provided to the whole academic community. As is used by about 45.000 everyday users, the project was about observing the usage behavior, understanding the user needs, habits and goals, revealing the most impactful problems, and proposing solutions that could be easily adopted, improving the user's experience in several aspects.

Process
User Surveys Focus Groups Behavioral Analysis Expert Review Low Fidelity Mockups

As a UX Designer for the Aristotle University of Thessaloniki

Student Information System - Aristotle University of Thessaloniki

"sis.auth" is the Student Information System of the Aristotle University of Thessaloniki, a web interface which provides information about courses and grades to students and teachers.
The project was about updating the initial version, aiming to identify and remove all the current cognitive friction and provide flows and interface where users could do more things with less effort.

Process
Content Audit Behavioral Analysis Personas Information Architecture Card Sorting Wireframes Mockups

As a UX Designer for the Aristotle University of Thessaloniki

Openeclass - An Opensource e-Learning Platform

Openeclass is an opensource Courses Management System, which is used by nearly all academic institutions in Greece, alongside with schools of secondary education, supporting a great number of online courses attended by thousands of participants. Check the Design process and the methods that were used, here.

As a UX Designer for GUnet

IT Center Portal - Aristotle University of Thessaloniki

The IT Center of the Aristotle University of Thessaloniki created in 2013 as 4 different units merged into one. In order to offer great documentation and support for over 30 university services, the IT Center web portal was the number one priority.

Process
Content Audit Stakeholders Interviews Personas Wireframes MockupsPrototypes

As a UX Designer for the Aristotle University of Thessaloniki

Design System and Company Profile - Aristotle University of Thessaloniki

The creation of a new IT center in the Aristotle University of Thessaloniki, which was responsible for over 30 web services, led about 45000 users to great confusion. The project was about creating a brand new identity, a strong Company Profile, a Design System and Style Guides to convert dotted services into one family of university tools. Check here the Design process and the methods that were used.

As a UX Designer for the Aristotle University of Thessaloniki

Pixelized Pencils

Back in 2009. This project was about designing custom website layouts for special clients, from scratch. It was quite challenging to draw layouts in paper together with the clients, but the result was awesome.